Privacy Policy

1. Scope

This Privacy Policy applies when you visit our website, create a customer account, save a subscription preference, contact our support team, or place an order through a connected checkout. It applies to information collected by Bluegrass Research through this website and related customer-service interactions.

2. Information we collect

Depending on how you use the site, we may collect:

• Account information, including your name and email address supplied through the sign-in provider.
• Research-affiliation and age-verification acknowledgments.
• Order information, including products, shipping address, fulfillment status, and transaction history.
• Subscription preferences, delivery cadence, and account choices.
• Messages, support requests, damaged-shipment photographs, and other information you choose to provide.
• Technical information such as IP address, browser type, device information, access times, and basic security logs.

3. How we use information

We use personal information to operate accounts, process and fulfill lawful research orders, provide shipment tracking, save subscription preferences, answer support questions, prevent fraud, maintain website security, meet legal and compliance obligations, and improve site reliability.

4. Payments

When payment services are activated, payments will be processed by the provider shown at checkout. Bluegrass Research does not intend to store full payment-card numbers or card security codes on its own systems. The payment provider’s privacy terms will also apply to information it processes.

5. Cookies and local storage

We may use essential cookies or local browser storage to remember the research-use acknowledgment, maintain sign-in, preserve necessary security settings, and support basic account functions. Essential technologies are used to operate the site; we also use Google Analytics to understand visits, product browsing, cart additions, and checkout starts. Google Analytics uses cookies and processes website interaction and device information. We do not intentionally send names, email addresses, checkout form contents, or payment details to Analytics. You can restrict cookies in your browser or use an analytics blocker.

6. When information may be shared

We may share only the information reasonably necessary with service providers that support hosting, account sign-in, payment processing, fraud prevention, shipping, email, customer support, and legal compliance. We may also disclose information when required by law, to protect rights or safety, or in connection with a legitimate business transfer. We do not sell or rent personal information for third-party marketing.

7. Retention and security

We retain information for as long as needed to provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

8. Your choices and rights

You may request access to, correction of, or deletion of personal information we maintain, subject to legal recordkeeping requirements. You may unsubscribe from marketing messages at any time. To make a request, contact our support email and provide enough information to verify the account.

9. Children’s privacy

This site and its products are intended only for qualified adults age 21 and older. We do not knowingly collect personal information from children or permit minors to purchase research materials.

10. Policy changes

We may update this policy as our services, payment connections, or legal obligations change. The updated date at the top identifies the current version. Material changes will be posted on this page.