1. Where we ship
Bluegrass Research currently ships to eligible addresses within the United States unless another destination is specifically offered at checkout. We do not ship to locations where the purchase, possession, or import of the ordered research material is prohibited.
2. Processing time
Most orders are prepared within 1–2 business days after payment authorization and any required compliance review. Business days exclude weekends and federal holidays. Orders containing backordered items, unusually large quantities, address questions, or additional verification may require more time.
3. Carriers and tracking
Available shipping services and charges will be displayed at checkout. USPS Priority Mail or another tracked carrier may be used depending on the destination and order. Tracking is sent to the email associated with the customer account after the carrier accepts the package.
4. Packaging and stability
Products are sealed and packaged to protect integrity during normal transport. Insulated materials or cold packs may be used when appropriate for the product and season. Lyophilized research materials are generally more stable during shipping than prepared liquids; customers remain responsible for following product-specific storage instructions promptly after delivery.
5. Address accuracy
You are responsible for providing a complete, correct delivery address before the order enters processing. Contact us immediately if an address needs correction. We cannot guarantee changes after a shipping label is created and are not responsible for loss, delay, or reshipment caused by an address supplied incorrectly by the customer.
6. Delays and carrier events
Estimated delivery dates are not guarantees. Weather, peak-volume periods, carrier disruptions, security screening, and other events outside our control may cause delays. A shipping delay alone does not mean a product has lost integrity. Contact support if tracking shows no movement for five business days or delivery remains unresolved.
7. Delivered, missing, or damaged packages
If tracking shows delivered but the package cannot be located, check the delivery area, household members, building management, and local carrier office first. Report unresolved loss or visible shipping damage promptly. Damaged-shipment claims require photographs as described in our Refunds & Returns Policy.
8. Subscription shipments
When paid subscriptions become available, each recurring order will follow the processing, address, tracking, packaging, and delivery terms in this policy. Customers must update an address before the next renewal enters processing.
Questions
Contact Bluegrass Research
Email support@bluegrassresearchlab.com or write to Bluegrass Research, PO Box 119, Bardwell, KY 42023.